Why this toolkit exists
Many operations function through effort rather than design.
Knowledge, authority, and decision-making often sit with specific roles. Delivery continues because individuals compensate — not because continuity is structurally embedded.
When absence, change, or growth occurs, this hidden dependency becomes visible as disruption, cost, and instability.
The Operational Clarity Workbook exists to stabilise delivery by embedding continuity, control, and operational structure into working systems.
It provides a practical framework to move operations from reliance to resilience.